for first time extension clients, there is a non-refundable retainer to secure appointment (this goes towards the overall service cost.) This retainer depends on each stylist, as they are independent.

 

there are no refunds on extension hair.

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there are no refunds on any services rendered.

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because each stylist is independent, specific cancellation and no-show policies vary- please refer to their booking site for more information.

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*we understand that life happens. if you're unable to keep your appointment, please let your stylist know within a reasonable amount of time and we will see what we can do.​